Frequently Asked Questions


WHAT IS BITCOIN?

Bitcoin is a digital currency created in 2009, based mainly on a self-published paper by Satoshi Nakamoto. Bitcoin enables rapid payments (and micropayments) at very low cost, and avoids the need for central authorities and issuers.

ARE YOU SELLING BITCOINS?

Yes, we are providing a safe and simple way for customers to buy bitcoins from our own storage.

HOW MUCH DOES IT COST?

Quickbit.eu charges a 5.5% commission on each bitcoin purchase.

IS IT SAFE TO USE QUICKBIT?

Yes! Our main priority is to keep clients’ personal data safe and secure. We take great precautions around the security of our system and are constantly monitoring for any suspicious activities, however we cannot provide security for bitcoins stored on a user’s computer, so it is important to take additional steps to ensure that your bitcoin wallet remains protected from users other than yourself.

HOW DO I CHANGE MY EMAIL ADDRESS?

You can not change your e-mail yourself. If you wish to change your current email address, simply contact support for further assistance.

I HAVE LOST MY PASSWORD. HOW DO I REGAIN ACCESS TO MY ACCOUNT?

In the top menu, click ‘Register / Login’ and then ‘Forgot password?’. We will then send a new password to your verified email account.

HOW LONG DOES IT TAKE TO TRANSFER THE BITCOINS INTO MY WALLET?

The bitcoins are transferred into your wallet instantly after a successful transaction.

WHAT IS MY QUICKBIT WALLET?

Your wallet is a browser plug-in where you can keep your bitcoins after purchase. You can then send them from here to any web merchant that accepts bitcoins to pay for their goods and services.

HOW DO I INSTALL MY QUICKBIT WALLET?

Download our plugins for Opera, Firefox and Chrome here !

I CANNOT FIND MY BITCOIN WALLET. WHERE IS IT?

When first opening an account you were invited to install a browser plug-in – if you completed this step you will see our logo top right in your browser window. If you are currently using a different web browser you will not be able to see your wallet.

HOW DO I SEND BITCOINS FROM MY WALLET TO ANOTHER ACCOUNT?

Simply click on the Quickbit plug-in, click ‘Send’ and enter the amount of bitcoins you wish to send and the recipient address.

CAN I USE QUICKBIT ON MY MOBILE?

Yes, please download our app to start using Quickbit.eu on your mobile

CAN I USE QUICKBIT ON MY TABLET?

Yes, just open a Chrome, Firefox or Opera session and install the Quickbit plug-in.

WHY DO I HAVE A PENDING CHARGE ON MY CARD ACCOUNT?

A purchase attempt that is declined by your card issuer can occasionally leave a pending charge on your account for a few hours - rest assured that this will fall off the account, usually within a maximum of 24 hours.