Frequently Asked Questions


WHAT IS BITCOIN?

Bitcoin is a digital currency created in 2009, based mainly on a self-published paper by a pseudonymous software developer going by the name Satoshi Nakamoto. Bitcoin enables rapid payments (and micropayments) at very low cost, directly between users without passing through a central authority such as payment gateway or bank.

ARE YOU SELLING BITCOINS?

Yes, we are providing a safe and simple way for customers to buy bitcoins from our own storage.

I HAVE SEEN QUICKBIT.EU ON MY BANK STATEMENT. WHAT IS THIS?

Quickbit.eu is a retailer selling Bitcoins. Your purchase will appear on your card or bank statement as Quickbit.eu. If you can't remember buying one from us, then please get in touch at support@quickbit.eu.

IS IT SAFE TO USE QUICKBIT?

Yes! Our main priority is to keep clients’ personal data safe and secure. We take great precautions around the security of our systems and are constantly monitoring for any suspicious activities, however we cannot provide security for bitcoins stored on a user’s computer, so it is important to take additional steps to ensure that your bitcoin wallet remains protected from users other than yourself.

HOW DO I CHANGE MY EMAIL ADDRESS?

Your email address is linked to your account and cannot be changed.

HOW DO I CHANGE MY PHONE NUMBER?

Your phone number is linked to your account and cannot be changed.

I HAVE LOST MY PASSWORD. HOW DO I REGAIN ACCESS TO MY ACCOUNT?

In the top menu, click ‘Register / Login’ and then ‘Forgot password?’. We will then send a new password to your verified email account.

HOW LONG DOES IT TAKE TO TRANSFER THE BITCOINS INTO MY WALLET?

The bitcoins are transferred into your wallet instantly after a successful payment.

WHAT IS WALLET ADDRESS?

A bitcoin wallet address is a unique combination of letters and numbers that looks something like this: 3LqYuKnMgNm9fkwZxYZ1aiBCDefTpwXs. You use your bitcoin address by sharing it with others so they will be able to send you bitcoins.

Your address can also be represented as a QR code that someone can scan with their smartphone enabling them to send bitcoins to your wallet.

WHAT IS MY QUICKBIT WALLET?

A wallet stores your digital credentials for your bitcoin holdings and the information necessary to transact bitcoins. Everyone engaging in bitcoin transactions need to have a wallet.

I CANNOT FIND MY BITCOIN WALLET. WHERE IS IT?

When first opening an account you were invited to install a browser plug-in. If you completed this step you will see our logo top right in your browser window. If you are currently using a different web browser you will not be able to see your wallet. So please use the browser that have the quickbit plugin installed.

HOW DO I SEND BITCOINS FROM MY WALLET TO ANOTHER ACCOUNT?

Simply click on the Quickbit plug-in, click ‘Send’ and enter the amount of bitcoins you wish to send and the recipient bitcoin address.

CAN I USE QUICKBIT ON MY MOBILE?

Yes, please download our app from apple Store to start using Quickbit.eu on your mobile.

CAN I USE QUICKBIT ON MY TABLET?

Yes, just open a Chrome, Firefox or Opera session and install the Quickbit plug-in.

WHY DO I HAVE A PENDING CHARGE ON MY CARD ACCOUNT?

A purchase attempt that is declined by your card issuer can occasionally leave a pending charge on your account for a few hours - rest assured that this will fall off the account, usually within a maximum of 24 hours.

HOW DO I INSTALL MY BITCOIN WALLET?

You can either download our plugins for Opera, Firefox and Chrome here ! Or download the Quickbit wallet app from AppStore . Or you can choose any bitcoin wallet you prefer, here you find others: https://bitcoin.org/en/choose-your-wallet Note though that these wallets are not under Quickbit’s control at all.

WHAT IS 3DS?

The 3D Secure ( 3DS ) is implemented by online merchants to secure internet payments and prevent frauds. May it be a credit or debit card that is in use, the 3DS system will ensure 3-way-security codes are matched before completing transaction. To avoid transaction failures, user's card must enroll in 3DS system and have the secret key before initiating any online transactions, else 3DS error would popup.